Shipping

 
Shipping Conditions (for Thailand only)

1. Your items will be dispatched to the courier within 10 working days.

2. Items over 2m or 6.5ft in length will be delivered to the nearest Nim Express Distribution Centre to your shipping address, where you will be required to pick up your item(s). This may or may not be within your city. Please see Nim Express Service Point before making a purchase.

3. We do not ship to Trat, Ranong, Satun, Yala, Pattani, and Narathiwat.

4. We may not be able to ship to some remote locations including certain islands. Please see Nim Express Service Point before making a purchase.

5. We may not be able to ship to certain provinces due to force majeure clauses such as epidemics, pandemics, or natural disasters, etc.)

 

Shipping Conditions (for International Shipping Only)

1. Your items will be dispatched to the courier within 10 working days.

2. We can only ship small parcels at this time (e.g. small accessories, fins, leashes, wax, or T-shirts).

3. We use registered postal service for deliveries. We expect regular delivery of 2-4 weeks. However, due to Covid-19 restrictions this may taker longer and is out of our control. Alternatively, please contact us directly if you wish to use an express shipping service i.e, DHL, FedEx, etc.

4. The impact of COVID-19 may cause some delays in shipping or prevent shipping to certain countries. Please contact us before making a purchase.

5. Unfortunately, at this time we cannot accept orders for Central or South America.

 

Check and Inspect

Check and inspect all surfboards upon delivery for damages to the outer/inner packaging and the board prior to signing the delivery receipt.

When receiving your delivery, we recommend that you inspect the packaging and the packaged goods to ensure no damage has occurred during transit. Once you have signed for the delivery, you are confirming that the goods have been delivered in good condition. If the goods are damaged during transit, make sure to clearly identify this on the delivery receipt. Failure to do so will prevent you from claiming for damaged goods while in transit. As an example, note any crease, bend or tear visible on the packaging. i.e. “All boxes have visible damage” should be written on the delivery receipt.

 

Contact and Returns

Contact Customer Service a for case-by-case evaluation, who will help coordinate with your local repair shop and issue an invoice credit. If the damage is severe or irreparable, SSW will issue you a Return Authorisation Number and will coordinate the pickup of the damaged item.

Returns are not allowed without an issued Return Authorisation number from SSW. Items returned to SSW without a Return Authorisation number will be denied.

All damages need to have a photo of the damage and serial number from the bottom of the board. Please have this ready before you call customer service.


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